Privacy
Policy

ATL Constructions is a residential carpentry business operating across Melbourne, Victoria, with a focus on North-East Melbourne. We work directly with homeowners on carpentry, decking, renovations, extensions, repairs and maintenance.

We may collect:

• Your name, phone number and email address
• The suburb or general location of your property
• Details about the work you are enquiring about, including timeframes and budget ranges you choose to share
• Photos, plans, drawings or documents you send us about your project
• Records of our communications with you (emails, messages, call notes)
• Technical information such as your device type, browser, approximate location and pages visited on our website

We collect this information through our website contact and quote request forms, phone and email enquiries, Google Ads lead forms, Facebook/Meta advertising and messaging, and website analytics and advertising tools where applicable.

We do not seek sensitive information (such as health or financial account details) and ask that you don't send it to us.

We use personal information to:

• Respond to your enquiry and answer your questions
• Prepare and provide quotes and estimates
• Arrange site visits, schedule work and coordinate trades
• Carry out and invoice the work we've agreed to
• Keep records of jobs, warranties and communications
• Improve our website, services and advertising
• Meet our legal, insurance and record-keeping obligations

When you submit a quote request or enquiry, the details go to our team so we can contact you about your project. We may keep your enquiry on file so we can pick up the conversation later or reference a past quote. We do not sell your information, and we don't add you to marketing lists without your consent.

Your information is held in our email accounts, business software and cloud services, protected by measures such as access controls, strong passwords and reputable providers. Some of these providers may store data overseas.

While no system can be guaranteed to be completely secure, we take reasonable steps to protect information from misuse, loss and unauthorised access. We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

We may share information with:

• Suppliers, subcontractors and other trades where needed to quote or complete your job
• Service providers who support our business, such as email, cloud storage, website hosting, accounting and CRM tools
• Advertising and analytics providers, as described below
• Insurers, professional advisers, or authorities where required or permitted by law

We only share what's necessary for the relevant purpose.

Our website may use cookies and similar technologies to keep the site working properly, understand how visitors use it, and measure the performance of our advertising. This may include analytics tools and advertising pixels or tags.

You can block or delete cookies through your browser settings, though some parts of the site may not work as well as a result.

We may advertise through Google (including Google Ads and lead forms) and Meta (Facebook and Instagram). These platforms may use cookies, pixels and device identifiers to show our ads to relevant people, measure conversions, and build audiences of users similar to those who have contacted us.

If you submit a lead form on Google or Meta, that platform passes your details to us and we handle them as described in this policy. Their own handling of your information is governed by their privacy policies, and you can adjust your ad preferences within your Google and Meta account settings.

You can ask us for a copy of the personal information we hold about you, ask us to correct anything that's wrong, or ask us to delete it. Contact us using the details below and we'll respond within a reasonable time. We may need to verify your identity first, and in some cases we may need to keep certain records to meet legal, tax or insurance obligations — if we can't action a request, we'll explain why.

For any privacy question, request or complaint, contact us at:

• Phone: 0400 522 242
• Email: accounts@atlconstructions.com

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version will always be available on this page.